The steps to restore your subscription depend on where your purchase was originally made.
Our subscriptions can be purchased either through mobile platforms (App Store or Play Store.
If you subscribed through iOS or Android
If your subscription was purchased through the Apple App Store or Google Play Store, you can restore your purchase directly from the app without needing to log in with an email address.
To restore your purchase:
Open the app
Go to your Profile
Open Settings
Tap Restore Purchase
The app will automatically check for active subscriptions linked to your Apple ID or Google account and restore your Premium access.
Please make sure:
You are signed in with the same Apple ID or Google account used for the purchase
Your subscription is still active
You have a stable internet connection
If you have tried the steps above and still cannot restore your subscription, please contact our support team and share your current User ID along with any relevant screenshots or error messages.